Missionand main objectives:
•Provide the necessary support to customers (internal and external) in case oftechnical problems associated with the use of our software and hardwaretechnicians and train customers to install, use, and troubleshooting of oursoftware and hardware professional duties and responsibilities
•Provide necessary technical responses to customers as part of requests forTechnical escalations
• Ensuretraining of internal and external technicians
•Improve the technical quality of responses (working on methods of diagnosis)
• Tocapitalize information to reduce recurring incidents, working with all theEnterprise Services (R & D, Methods, Production, Quality, Marketing, ....)And Regions interfaces
•Report/Escalate when needed in R & D to find a solution
•Writing technical communications, type Tech news, manuals, training materials.
• Leadand manage actions and deliverables related to the Product Commercializationproject (PPX)for Service Engineering aspects.
• Knowthe different technologies
• Hightechnical skills in electronics, electrical engineering and computer science.
•General technical skills in mechanics.
•Listening and communication capacity.
• Rigorand autonomy.
•Ability to work in team.
•Positive attitude, autonomy and sense of fulfillment.
•Fluent English is a must, any other language such as French or Spanish iswelcome.
Level ofstudy and / or Work Experience
• Theposition requires Engineer Level Training School in connection with the area ofexpertise. (electronics, electrical engineering )
• Afirst experience of at least 5 years in the same position or equivalentposition or in the same sector (as an example : A candidate coming from aR&D engineer position)