工作概要

在公司总经理的领导和管理下，全面负责公司的市场营销管理工作，包括市场分析、品牌规划、营销策划、市场宣传、渠道开发、市场营销团队管理等工作

职责内容

1. 依据公司整体战略，进行市场信息统计和分析，拟定市场战略规划；
2. 规划公司市场营销体系和业务发展方向，领导团队建设；
3. 建立、健全市场营销管理制度，推动公司市场销售体系的规范化、科学化和不断进步；
4. 依据公司整体经营指标，提供市场实施计划，监督实施销售全过程，完成公司销售指标；
5. 管理市场销售体系，对下属部门的工作进行监督管理，建设、培训、管理高素质的市场营销团队；
6. 负责与各办事处有关销售体系管理沟通管理，负责公司所有市场业务方面的协调，定期召开市场协调会；
7. 组织和落实公司的市场宣传和推广工作，塑造企业形象；
8. 定期总结和汇报公司市场营销进展情况和市场推广工作情况；
9. 制定部门工作计划、分解和落实工作任务；
10. 公司交办的其他工作。

主要绩效指标：

• 管理指标：
  1. 建立、健全市场营销管理制度
  2. 培育和建立市场销售团队（包含外省办事处）
  3. 组建富有战斗力、团队精神和市场导向的市场营销团队
  4. 完善市场营销相关客户关系管理

任职要求

• 学历要求：市场营销、经管类或其他硕士以上学历，相关经验丰富、工作能力突出者可放宽学历和专业条件
• 经验要求：15年以上市场营销工作经验，8年以上管理经验，具特许加盟全国零售连锁行业工作经验者优先
• 知识要求：精通市场、营销管理知识，熟悉零售连锁行业或快速消费品行业相关知识，受过工商管理、财务、信息化、市场营销等方面的培训

基本素质

熟悉并认同公司的文化理念，诚信、务实、富有敬业和创新精神
有全局观，能将公司战略转化为工作项目推广执行；
工作作风严谨、主动积极、执行力强
品行端正、有良好的职业伦理和道德观、保密意识强

Qualifications

egree in Mechanical Engineering or equivalent
Good written communications skills
Ability to utilize Office software in handling large data files and product information
Minimum three years of relevant working experience in product service industry

Primary Responsibilities

1. Working closely with the Group Service Coordinator and local markets to track and drive quality improvement and warranty reduction in Asia.
2. Assist Asia SBU Leaders in activities relating to the resolution of major quality issues in the market.
3. Create and issue “Corrective & Preventive Action Reports” and track improvements against agreed time line.
4. Issue “Quality Bulletin” relating to quality/warranty improvement.
5. Issue monthly summary report covering all quality improvement activity including status and short and long term corrective action.
6. Work with Group Service Coordinator to ensure Service records are updated in line with product quality improvements.
7. Develop and manage a suitable file management system to ensure quality tracking history is maintained.
8. Assist in global quality/warranty conference calls.
9. As required coordinate product rework/recall activities associated with quality non-conformance.
10. Assist Product Managers in all aspects of New Product development associated with quality/safety.
11. Participate in scheduled PDR meetings wrt product quality/safety.
12. Coordinate Asia Approvals as required (See additional functions below)

Competencies & Skills

• Mechanical and Electrical Knowledge associated with electrical tools/appliances
• Knowledge in Quality improvement/product analysis tools
• Ability to communicate and understand product technical issues
• Strong analytical skills
• Determination to complete projects on time and achieving the set of objectives
• Good interpersonal skills to liase with other functions and teams
• End User/Customer Focussed

Responsibilities

1. Lead a team to provide a good service to end users who goes to the service hub
2. Ensure good quality and safe product is returned to the end user after repair.
3. Make the spare parts forecast of hub to ensure the stock of hub is kept at a health level as well as providing a quick repair to customer.
4. Manage the routine service activities of ASC to ensure ASC is following the service standard which is published by company.
5. Provide the necessary and effective support to ASC to help them improve the service level withcliet.
6. Work with group quality coordinator to handle the quality issue which is feedback by end user, ASC, dealer etc..
7. Work with ASC coordinator to handle the customer complaint and implement the engineering change notice of service.
8. Implement the service project which is planned by HQ to improve the brand image ofcliet.
9. Be responsible the KPI of service for the region
10. Monthly report to HQ for the service activities.
11. Communicate with local customer understand the customer’s requirement and feedback to management.

Competencies & Skills

• Degree in Electrical/Mechanical Engineering
• 3-5yrs working experience in Customer Service with at least one year repair center management experience.
• Strong communication skills with customer
• Strong analytical skills and proficient in written communication (Chinese & English)
• A good leadership ability
• A good concept of Customer Service.
• Be familiar with office software.
• Good English Language skills

Key Job Responsibilities:

• Open and develop new and existing accounts within primary traditional channel to drive business for professional products
• Develop good relationship across all business functions both externally and internally
• Develop key end users to promote rand and products
• Assist in implementation of trade marketing and brand activities
• Manage assigned accounts to maintain and improve customer satisfaction and profitability
• Provide competitor’s information from the market
• Travel extensively in relative area overseeing all sales activities and market trends

Prior Experiences/Skills:

• Minimum college/university degree in technical field
• Be good at local area market
• Be good at developing and management of customers and new market segment
• A strong understanding of consumer goods or industry products, and with 3-5 years of sales experience
• Good self motivation to support teamwork and ongoing self learning and development.
• Excellent communication skills
• Written and oral communication skills in English and Mandarin is necessary

PRINCIPAL ACCOUNTABILITIES

• Define and agree user requirements in order to establish workable SAP solutions. Recommend business process changes and alternate SAP solutions where more appropriate to an integrated business. Provide comprehensive process documentation in line with required document standards.
• Configure SAP modules in the context of a template SAP R/3 design, build and roll-out to effectively support the required business processes. Document modules in line with required document standards.
• Specify, design and test reports, forms and interfaces, gaining user acceptance. Provide comprehensive system documentation in line with required document standards
• Develop and deliver training modules to users.
• Provide production system support. This includes both general central support and local post-implementation support
• Actively participate within the team to support other team members as required. Share ideas and provides advice, guidance and assistance to others within the team in order to develop the capability of the team and self
• Participate in multi-disciplinary teams developing systems solutions to cross-functional issues including finance, sales and distribution, production planning, and supply chain planning.

SKILLS & ABILITIES

• 3 years’ SAP R/3 configuration experience specializing in the Finance and Controlling applications, including at least one full implementation life cycle. Configuration skills in the following applications is required: FI-GL, FI-AP, FI-AR, FI-AA and Banking, CO-CCA, CO-IO, CO-PA, CO-PCA, CO-COB, EC-PCA
• Integration experience with the SD, PP, and MM modules required and knowledge of ABAP and LSMW desirable
• Experience in rollout and maintenance of a design template preferred.
• Educated to degree level or equivalent
• Fluent in English with other languages preferred
• Accountancy knowledge equivalent to part qualified / qualified desirable
• General exposure to mid-sized commercial systems with a focus towards Financials including:
• Corporate and Statutory reporting
• Fiscal reporting including VAT and Intrastat
• Cost Accounting for sales, overheads, production, and inventory
• Banking
• Product Cost Setting
• MS Office skills
• 2 years’ work experience in a consumer products manufacturer/distributor (preferred) or first tier automotive supplier
• Work experience in a multinational company environment
• Ability to travel when required according to demand
• Be able to be flexible in working hours according to demand.

Behavioural Competencies

• Well developed analytical and problem solving skills
• Good interpersonal and participative team working skills
• Effective communicator with good influencing skills
• Effective personal organisation and planning skills
• Self-motivated completer / finisher
• Flexibility to deliver integrated solutions to tight time-frames
• Adaptive when dealing with different cultures

Responsibilities:

• Developing strategy and managing execution of all online marketing campaigns
• Increasing site traffic and sales through on and offline marketing and promotional activities
• Formulation and implementation of online affiliate strategies
• Online advertising strategy-Optimize online advertising against ROI
• deliver a market leading performance across customer acquisition and retention, including searching engine optimization, email market, online advertising and affinity partnerships
• Analyzing campaigns and researching, developing and implementing new customer-focused features and functionality that will drive Web-site conversion

Qualifications:

• Experience in a campaign management capacity in Internet Advertising and Marketing, Consumer eCommerce, and Direct Response Marketing
• A proven track record of delivering a significant increase in traffic and sales
• Ability to work in a dynamic environment while maintaining a focus on results and meeting deadlines
• B to C experience
• Understanding of online revenue generation models
• General understanding of web design & Internet technologies